cancelledstatus is assigned to a payment if the transaction has not been confirmed on the blockchain within 14 days since the customer sent it to the channel address. This may occur when the user has made a double spend of funds.
on_holdstatus with the
illicit_resourcecontext is assigned to a payment when the payment has received a high risk level. In case you get a High-Risk payment it is required you contact us at [email protected]. Our Transaction Monitoring team will review this transaction shortly to make a decision on whether we will be able to reduce the risk level and process this payment and add the funds to your account balance, or we will have to send the funds back to the sender. Please refer to the Risks section to get more details on what High-Risk transactions are and why we take it very seriously. Once the transaction has been sent back, the payment will change its status to
refunded. If the payment has not been returned to the sender but has been credited to the merchant balance, the payment changes its status to