unresolved
status must be authorised, otherwise the funds will be suspended.unresolved
status may be changed to the other two statuses - completed
or refunded
- depending on which option the merchant will select. Both statuses are final and cannot be changed to the other statuses in the future.unresolved
to completed
means that the payment has been completed and the funds have been credited to the merchant balance and the merchant can in turn replenish the balance of his customer on his side.unresolved
to refunded
means that the entire amount of cryptocurrency received will be credited to the merchant account balance or sent back to the merchant wallet (depending on which option the merchant has chosen) and such payment cannot be considered as successfully completed.unresolved
to completed
or refunded
in two ways - manually from your account in the Transaction History section or automate this process on the Cryptopay side by selecting the appropriate settings in the Settings > API section.custom_id
field in the table below. Alternatively, you can display a list of all unresolved
payments with the context you need by selecting the required filters.completed
.completed
or refunded
depending on the invoice status context:underpaid
> Refund > refunded
paid_late
> Refund > refunded
overpaid
> Refund > completed
underpaid
overpaid
paid_late
completed
underpaid
refunded
overpaid
completed
paid_late
refunded
underpaid
overpaid
paid_late
completed
refunded
unresolved
contexts. This way, all your payments will be automatically assigned with the completed
status, regardless of whether the payment is made late or the wrong amount has been sent to this payment. This can save a lot of time for your Support/Payment/Reconciliation teams and your customers without having to spend on communication and manual updating of the payment status.