unresolvedstatus must be authorised, otherwise the funds will be suspended.
unresolvedstatus may be changed to the other two statuses -
refunded- depending on which option the merchant will select. Both statuses are final and cannot be changed to the other statuses in the future.
completedmeans that the payment has been completed and the funds have been credited to the merchant balance and the merchant can in turn replenish the balance of his customer on his side.
refundedmeans that the entire amount of cryptocurrency received will be credited to the merchant account balance or sent back to the merchant wallet (depending on which option the merchant has chosen) and such payment cannot be considered as successfully completed.
refundedin two ways - manually from your account in the Transaction History section or automate this process on the Cryptopay side by selecting the appropriate settings in the Settings > API section.
custom_idfield in the table below. Alternatively, you can display a list of all
unresolvedpayments with the context you need by selecting the required filters.
refundeddepending on the invoice status context:
underpaid> Refund >
paid_late> Refund >
overpaid> Refund >
unresolvedcontexts. This way, all your payments will be automatically assigned with the
completedstatus, regardless of whether the payment is made late or the wrong amount has been sent to this payment. This can save a lot of time for your Support/Payment/Reconciliation teams and your customers without having to spend on communication and manual updating of the payment status.