Network fee (or, in other words, miner fee) is not controlled by Cryptopay. This commission is paid directly to the miners so that the cryptocurrency transaction sent to them is included in the blockchain, i.e. confirmed by the network. Once your payment request has been processed on our side and the transaction has been sent to the recipient, Cryptopay's payment processing is over. Next, the transaction sent must be confirmed on the network. The time required to receive confirmations depends on the following variables: the size (level) of the miner fee that is specified when sending the transaction, and the load of the network at the moment.