cancelledstatus is assigned to a payment if the transaction has not been confirmed on the blockchain network within 14 days from the moment the customer sent the funds to the invoice address. This may occur if the user has made a double spend of funds and the network has not validated the payment. The second possible scenario, in which the invoice status will be updated from
cancelled, is when the invoice has not been paid within 14 days. In both these cases, we will send a callback with the updated status.
unresolved. For all these scenarios, the relevant context will be given:
unresolvedstatus can be updated to
refunded, depending on how the merchant decides to receive such payment - to accept the funds received and complete the payment, or return the funds back to the sender. The
unresolvedstatus with the
illicit_resourcecontext is assigned to the payment when it has received a high risk level. In case you get a High-Risk payment it is required you contact us at [email protected]. Our Transaction Monitoring team will review this transaction to make a decision on whether we will be able to reduce the risk level and process this payment, and add the funds to your account balance or we will have to send the funds back to the sender. Please refer to the Risks section to get more details on what High-Risk transactions are and why we take it very seriously. Once the money has been sent back, the payment status will be changed to
refunded. If the payment has not been returned to the sender but has been credited to the merchant's balance, the payment status will be changed to