status
and status_context
options.new
null
completed
null
unresolved
underpaid
completed
or refunded
unresolved
overpaid
completed
or refunded
unresolved
paid_late
completed
or refunded
unresolved
illicit_resource
completed
or refunded
refunded
null
cancelled
null
new
and completed
.cancelled
status is assigned to a payment if the transaction has not been confirmed on the blockchain network within 14 days from the moment the customer sent the funds to the invoice address. This may occur if the user has made a double spend of funds and the network has not validated the payment. The second possible scenario, in which the invoice status will be updated from new
to cancelled
, is when the invoice has not been paid within 14 days. In both these cases, we will send a callback with the updated status. new
to unresolved
. For all these scenarios, the relevant context will be given: underpaid
, overpaid
or paid_late
.unresolved
status can be updated to completed
or refunded
, depending on how the merchant decides to receive such payment - to accept the funds received and complete the payment, or return the funds back to the sender. The unresolved
status with the illicit_resource
context is assigned to the payment when it has received a high risk level. In case you get a High-Risk payment it is required you contact us at [email protected]. Our Transaction Monitoring team will review this transaction to make a decision on whether we will be able to reduce the risk level and process this payment, and add the funds to your account balance or we will have to send the funds back to the sender. Please refer to the Risks section to get more details on what High-Risk transactions are and why we take it very seriously. Once the money has been sent back, the payment status will be changed to refunded
. If the payment has not been returned to the sender but has been credited to the merchant's balance, the payment status will be changed to refunded
.